You can connect with your remote devices such as desktops, laptops, and mobile phones using remote access software over a network or the internet. Using Zoho Assist, a cloud-based remote desktop connection software, you can set up and establish a secure remote desktop connection directly from your web browser.

• Mac For Remote Desktop Connection
• Remote Access Mac Desktop From Ipad
• Windows Remote Desktop Connection For Mac
• Remote Desktop To Windows From Mac

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Integrated help desk solutions. When a remote desktop software is part of your customer support process, help desk software integration compatibility is essential. That's why Zoho Assist's remote connection has integrations with the leading help desk software services, like Zendesk, Servicenow, Zoho Desk, and Jira, to name a few. TeamViewer lets you establish a connection to any PC or server within just a few.

How to setup a remote desktop connection

Setting up a remote desktop connection might be tricky due to the variety of machines in use and differences in their operating systems. User interface and multi-platform compatibility play a significant role in choosing a remote desktop app. Zoho Assist covers these requirements so you can connect confidently with a wide variety of remote devices including Windows, Mac, Linux, Ubuntu, Android and iOS.

LogMeIn for Mac is a the best remote desktop app for Mac users of all abilities. Export and import connections. You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate RDP files. To export an RDP file: In the Connection Center, right-click the remote desktop. Browse to the location where you want to save the remote desktop RDP file.

On-demand remote support

Connecting with your remote devices is now easier than ever using Zoho Assist's on-demand remote desktop connection. You can now access and share your screen with your remote customer without the need for prior installation on the remote user end, reducing the time required to establish a remote desktop connection.

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Unattended remote access

Configure large groups of devices for unattended remote access at once using our unique mass deployment concept, which helps large corporations manage their remote assets all together efficiently. Install a lightweight unattended access agent on the remote machine and diagnose your remote computers using native diagnostic operations in no time.

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Maintain your organization's authenticity using our custom rebranding options

From small businesses to large corporations, end users generally prefer a solution that can be easily modified to match their business's priorities. Using our custom branding solutions, you can completely rebrand your remote desktop application and give it an authentic personal touch to fit right in with your organization. Assist users can create customized emails and a portal URL to match their organization's branding, so customers know they're connecting with someone they can trust.

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Integrated help desk solutions

When a remote desktop software is part of your customer support process, help desk software integration compatibility is essential. That's why Zoho Assist's remote connection has integrations with the leading help desk software services, like Zendesk, Servicenow, Zoho Desk, and Jira, to name a few. We also provide custom integrated solutions such as a mobile software development kit and APIs to enhance and fine-tune your remote desktop service.

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Are you worried about your remote desktop connection?

Zoho Assist is entirely cloud-based and crosses all major proxies and firewalls smoothly. Your data is secured by our industrial standard end-to-end SSL and 256-bit AES encryption so that you can be sure every connection you make over Assist is secure and maintain your users' privacy. You can monitor and keep records of all the remote support activities in your organization using our Action Log Viewer, so if anything goes wrong, you can find out exactly what happened in no time. We also offer two-factor authentication to provide an additional layer of security by verification via a one-time password.

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Stay connected with your remote desktops on the go!

Install our Zoho Assist app on your mobile device and manage your remote assets from anywhere, any time.

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Frequently Asked Questions

• A Remote Desktop Connection helps you access your Mac or Windows remote desktop, laptops & mobile phones over a network.

• 02

  Can I transfer files using a remote desktop connection?

  Yes, you can transfer files remotely using a remote desktop connection.

  Learn more.
• 03

  Can I access my remote workstation without the presence of an user at the remote end?

  Yes, you can remotely access your workstations via Zoho Assist's Unattended Remote Access.

  Learn more.

• Zoho Assist's free remote desktop connection app allows users to conduct their basic remote support at absolutely free of cost. (Recommended only for personal use.)

  Learn more.
• 05

  Does Zoho Assist - remote connection software work for Windows 10?

  Zoho Assist, remote connection software allows you to control Windows 10 devices without special permission for establishing remote connections, unlike Microsoft's Windows remote desktop.

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Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016

You can use the Remote Desktop client for Mac to work with Windows apps, resources, and desktops from your Mac computer. Use the following information to get started - and check out the FAQ if you have questions.

Note

• Curious about the new releases for the macOS client? Check out What's new for Remote Desktop on Mac?
• The Mac client runs on computers running macOS 10.10 and newer.
• The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here: beta client release notes.

Get the Remote Desktop client

Follow these steps to get started with Remote Desktop on your Mac:

1. Download the Microsoft Remote Desktop client from the Mac App Store.
2. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.)
3. Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments.

What about the Mac beta client?

We're testing new features on our preview channel on AppCenter. Want to check it out? Go to Microsoft Remote Desktop for Mac and select Download. You don't need to create an account or sign into AppCenter to download the beta client.

If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, select Microsoft Remote Desktop Beta at the top, and then select Check for updates.

Add a workspace

Subscribe to the feed your admin gave you to get the list of managed resources available to you on your macOS device.

To subscribe to a feed:

1. Select Add feed on the main page to connect to the service and retrieve your resources.
2. Enter the feed URL. This can be a URL or email address:
   • This URL is usually a Windows Virtual Desktop URL. Which one you use depends on which version of Windows Virtual Desktop you're using.
     • For Windows Virtual Desktop (classic), use https://rdweb.wvd.microsoft.com/api/feeddiscovery/webfeeddiscovery.aspx.
     • For Windows Virtual Desktop, use https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery.
   • To use email, enter your email address. This tells the client to search for a URL associated with your email address if your admin configured the server that way.
3. Select Subscribe.
4. Sign in with your user account when prompted.

After you've signed in, you should see a list of available resources.

Once you've subscribed to a feed, the feed's content will update automatically on a regular basis. Resources may be added, changed, or removed based on changes made by your administrator.

Export and import connections

You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate RDP files.

To export an RDP file:

1. In the Connection Center, right-click the remote desktop.
2. Select Export.
3. Browse to the location where you want to save the remote desktop RDP file.
4. Select OK.

To import an RDP file:

1. In the menu bar, select File > Import.
2. Browse to the RDP file.
3. Select Open.

Add a remote resource

Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections.

• The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections.
• The configured RemoteApp and Desktop Connections are listed.

To add a remote resource:

1. In the Connection Center select +, and then select Add Remote Resources.
2. Enter information for the remote resource:
   • Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address.
   • User name - The user name to use for the RD Web Access server you are connecting to.
   • Password - The password to use for the RD Web Access server you are connecting to.
3. Select Save.

The remote resources will be displayed in the Connection Center.

Connect to an RD Gateway to access internal assets

A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection.

To set up a new gateway in preferences:

1. In the Connection Center, select Preferences > Gateways.
2. Select the + button at the bottom of the table Enter the following information:
   • Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443).
   • User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection.

Manage your user accounts

When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client.

To create a new user account:

1. In the Connection Center, select Settings > Accounts.
2. Select Add User Account.
3. Enter the following information:
   • User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: user_name, domainuser_name, or user_name@domain.com.
   • Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it.
   • Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts.
4. Select Save, then select Settings.

Customize your display resolution

You can specify the display resolution for the remote desktop session.

1. In the Connection Center, select Preferences.
2. Select Resolution.
3. Select +.
4. Enter a resolution height and width, and then select OK.

To delete the resolution, select it, and then select -.

Displays have separate spaces

If you're running Mac OS X 10.9 and have disabled Displays have separate spaces in Mavericks (System Preferences > Mission Control), you need to configure this setting in the Remote Desktop client using the same option.

Drive redirection for remote resources

Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session.

Note

In order to use this feature, the administrator needs to set the appropriate settings on the server.

Use a keyboard in a remote session

Mac keyboard layouts differ from the Windows keyboard layouts.

Mac For Remote Desktop Connection

• The Command key on the Mac keyboard equals the Windows key.
• To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (for example Copy = Ctrl+C).
• The function keys can be activated in the session by pressing additionally the FN key (for example, FN+F1).
• The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.

By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.) If the OS keyboard locale is not used, check the keyboard setting on the remote PC and change it manually. See the Remote Desktop Client FAQ for more information about keyboards and locales.

Support for Remote Desktop gateway pluggable authentication and authorization

Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now try this authentication model with the Mac client.

Important

Custom authentication and authorization models before Windows 8.1 aren't supported, although the article above discusses them.

Remote Access Mac Desktop From Ipad

To learn more about this feature, check out https://aka.ms/paa-sample.

Windows Remote Desktop Connection For Mac

Tip

Remote Desktop To Windows From Mac

Questions and comments are always welcome. However, please do NOT post a request for troubleshooting help by using the comment feature at the end of this article. Instead, go to the Remote Desktop client forum and start a new thread. Have a feature suggestion? Tell us in the client user voice forum.